0 - $0.00
Close Cart

frequently asked questions

Can’t find the answer to your question below. Feel free to contact us.

general questions

All Chargebars provide the main charging cables: Apple Lightning (iPhone 5, iPad Air), Apple Legacy (iPhone 4, iPad earlier versions) and Micro USB (Samsung, HTC & more). Providing these three cables means the Chargebar caters for virtually all smartphones and tablets on the market. Want to change the config? No problem, just leave a note for us at checkout.

RENTAL / OUTRIGHT

The monthly payment option includes a bundle of all our services into one low monthly payment. This represents a huge discount to the list prices of the tem if they were purchased outright. However, we understand paying monthly isn’t for everyone, so we offer the ability to purchase outright too.

The key benefits of paying monthly include:

  • Only one month’s payment required up-front
  • No setup or contract joining fee
  • Custom branding at no extra charge
  • Certainty of maintenance costs with unlimited replacement & upgrade cables
  • A lifetime warranty – if we can’t repair, we will supply a replacement unit at no extra charge
  • Free listing on the Chargebar locator app and locations page on the website. A great way to attract new customers and increase sales
  • The ability to upgrade or downgrade Chargebar models at no extra charge
  • Guaranteed fastest charging speed. If new charging technology hits the market we will upgrade you unit’s circuitry or provide a brand new charging station

No! Our rental plan is completely flexible, so no lock-in contracts, pay on a month-to-month basis.

products

Chargebars are a ‘self-service’ concept, meaning people are required to wait by their device whilst recharging. Phone theft is not an issue. In exchange for a free recharge, people are happy to wait.

Easy! You can download the artwork template directly from here. Follow the step by step guide and the send via email. Custom branding will cost extra if you purchased outright and is FREE if you choose to pay monthly.

payment and delivery

All Chargebars provide the main charging cables: Apple Lightning (iPhone 5, iPad Air), Apple Legacy (iPhone 4, iPad earlier versions) and Micro USB (Samsung, HTC & more). Providing these three cables means the Chargebar caters for virtually all smartphones and tablets on the market. Want to change the config? No problem, just leave a note for us at checkout.

No, only mobile devices such as smartphones and tablets. Research shows that people who carry a laptop usually carry their charger in their laptop bag. Installing a Chargebar will free up other power outlets for use by laptops.

Charging speed is dictated by the device manufacturer (e.g. Apple, Samsung). A ‘rapid charge’ is not possible because the device’s operating system will reject it, or significantly throttle (i.e. slow down) the recharge speed.
Depending on the device, you can expect a 10% to 20% recharge in 10 minutes. However, it’s rare for people to recharge to 100%! Most connect for 10 to 20 minutes, giving them sufficient battery power for the rest of the day.

Chargebars are a ‘self-service’ concept, meaning people are required to wait by their device whilst recharging.
Phone theft is not an issue. In exchange for a free recharge, people are happy to wait. In any case, there is a disclaimer which states that it is the user’s responsibility to monitor their device whilst charging.
Lockers pose several problems. They get ‘hogged’, making it expensive and operationally challenging to provide enough lockers to cater for demand.
Secondly, liability transfers to the venue owner. If staff give the wrong device to someone, the venue will be liable for the cost of the device and distribution of any private information.

Easy! Once you sign up, you can download the relevant artwork template directly from our website. Then create whatever design you like and send to us via email.
Don’t have a designer? No problem! We can do it for you for a small one-off fee.

Over time cables will become damaged or frayed, and occasionally vandalised. This is normal and should be expected to occur.
Some cables will also become outdated (e.g. iPhone 4).
All plans include replacement and upgrade cables at no extra cost, which will be mailed to you within 48 hours. You are required to change the cables yourself. On-site maintenance by Chargebar incurs additional charges.

All Chargebars require only 1 regular power outlet.

No. the cable length is standard on all units. The length is intentional to minimise cable damage and maintain a clean & presentable appearance.
If people need to make a phone call, they can disconnect, make the call, then reconnect.

MFi stands for ‘Made For iDevice’. It is Apple’s official certification that requires significant investment, quality manufacturing standards and shared profits with Apple.
Any non-MFi compliant recharging device infringes Apple’s patents. Non-MFi compliant products will display an error message when connected, recharge slowly and/or not recharge at all.

Yes. Chargebar is the only MFi compliant supplier of phone charging stations in Australia.

Only 3% of people ‘always’ carry their charger with them, and only 9% carry it ‘often’. By providing a solution with cables, Chargebars can be used by nearly everyone, generating the highest possible return on investment for the venue proprietor.

No. Chargebars are a self-service solution that do not require assistance from staff. Just like your regular charger at home, people can disconnect and reconnect whenever they like.